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Liaisons are like the yolk – the binding agent – that thickens a sauce and makes it what it is intended to be. Without them, a service experience, like a sauce without a yolk, are just ingredients in a bowl.
-Dr. Ed Peck, speaking to CSSA Student Liaisons in September 2015
-Dr. Ed Peck, speaking to CSSA Student Liaisons in September 2015
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